Returns & Refunds Policy

CONDITIONS FOR PARTS RETURNS

1. All returns must be authorized in advance by emailing Prairie Flying Service. No refunds will be given for items returned without prior authorization. To request a return, please provide your name, phone number, order date, the part numbers and quantities of the items being returned, and the reason you are returning them. Submitting a return request does not automatically constitute authorization. 
2. Prairie Flying Service will not accept returns for items that were not purchased directly from us.
3. Prairie Flying Service will accept returns on UNUSED and UNINSTALLED items only. Returned items should be in the original packaging and must be in unaltered, usable, and resalable condition. Prairie Flying Service will not accept returns or issue refunds on items that have been used, installed, altered, or require repairs to be serviceable.
4. A 20% restocking fee will be deducted from the refund amount if it is determined that Prairie Flying Service is not at fault.
5. Shipping costs will not be refunded, fully or partially, even if the entire order is returned.*
6. The customer is responsible for paying the shipping costs on returned items.*
7. A copy of your original invoice must be included with your return. We will not process a refund without it.
8. Parts sold in kits must be returned with all parts, hardware, instructions, tags, labels, manufacturer’s packaging, etc. included. Prairie Flying Service will not issue partial refunds on kits returned with missing items.
9. At our discretion, a refund may be issued without requiring a return of the item(s). In this situation, note that Prairie Flying Service does not take ownership of the refunded items. Disposal of the refunded items becomes the responsibility of the customer.

*Unless it is determined that Prairie Flying Service is at fault.

ITEMS THAT CANNOT BE RETURNED

• Any item that has been installed, used, tested, or altered
• Any item that is marked as “Non-Returnable and Non-Cancellable” by Textron
• Any item that has a shelf life (gaskets, paints, lubricants, batteries, etc.)
• Any item that is an electrical component
• Kits missing component items
• Products cut to size at customer’s request (sheet metal, tubing, etc.)
• Non-stock items special ordered at customer’s request
• Clearance sale items
• Anything sold in “NEW SURPLUS” or “AS REMOVED” condition

REFUND PROCESS

1. Refunds will not be issued until all returned items have been received by Prairie Flying Service and inspected for damage, alterations, missing pieces, etc. Prairie Flying Service may take up to 14 business days from the date we receive the items to approve a refund.
2. All refunds are issued as a credit on account that can be applied to your next order. Credits are non-transferrable and do not expire. 
3. If you would prefer a refund to be reimbursed on a credit card or debit card, it will be processed on the same card used for payment. A 5% processing fee will be deducted from the refund amount for reimbursements to credit or debit cards. Once we have approved your return, it may take up to 10 business days before we post the refund to your credit or debit card.
4. Prairie Flying Service does not offer refunds (either full or partial) on shipping charges for any reason.
5. Prairie Flying Service monitors return activity and reserves the right to limit or refuse a return, exchange, or refund in all instances. Prairie Flying Service also reserves the right to refuse to conduct business with any customer for abusing our return policy.

HOW TO INITIATE A RETURN

To seek approval for returning an item purchased from Prairie Flying Service, please send us an email at < store@prairieflying.com>. In the body of the email, please be sure to provide your name, phone number, order date, the part numbers and quantities of the items being returned, and the reason you are returning them. You can expect to hear back from our team within 2-3 business days.